Tuesday, December 07, 2010
Tuesday, August 31, 2010
Qantas breaks my heart!
I'm extremely annoyed at the recent series of poor experiences I've had with Qantas. Starting with the most recent, today, I found out my flight home to Sydney was cancelled when I attempted to check-in. Actually, my initial attempt to check in at the kiosk resulted in the kiosk informing me the flight was already closed and I'd been moved to a later flight (2 hours later). As I was checking in 45 minutes before the flight was due to depart I knew the flight could not be closed. So I went to the business class check in where I waited 25 minutes in the queue to be informed of the cancelled flight. Why can't Qantas inform me of this earlier? I could have stayed at the office or if the option was available, made it to the airport earlier to get on an earlier flight. This last minute notification of the cancelled flight increases my extreme annoyance at not being able to make it home in time to read my son his bedtime story - an event that both my son and I value very highly.
This recent event is in addition to my return flight to Singapore earlier this month. I flew business class for the outbound and return flights and on both occasions the in flight entertainment service failed. It seems that every time I fly with Qantas Internationally the inflight service fails - it is extremely poor in comparison to your competitors. How does Qantas think it is acceptable to have to restart the system multiple times interrupting the entertainment viewing of all passengers with the result that the system still doesn't work. This failure occurred on both flights to and from Singapore and my experience is that it fails almost every time - it's appalling!
I like Qantas for it's safety record...and that's about it these days. Quality of service is terrible. I'd be embarrassed to have to work for an organisation like Qantas. And I'm increasing frustrated using your service and I do NOT recommend Qantas to overseas visitors.
I think I need to write a song and post it to YouTube called Qantas Breaks my Heart! Seriously, how can they do this to their customers? I wonder if the money that they're saving is going towards a pointless migration from one mail platform to another? What a waste of time and money that is!
This recent event is in addition to my return flight to Singapore earlier this month. I flew business class for the outbound and return flights and on both occasions the in flight entertainment service failed. It seems that every time I fly with Qantas Internationally the inflight service fails - it is extremely poor in comparison to your competitors. How does Qantas think it is acceptable to have to restart the system multiple times interrupting the entertainment viewing of all passengers with the result that the system still doesn't work. This failure occurred on both flights to and from Singapore and my experience is that it fails almost every time - it's appalling!
I like Qantas for it's safety record...and that's about it these days. Quality of service is terrible. I'd be embarrassed to have to work for an organisation like Qantas. And I'm increasing frustrated using your service and I do NOT recommend Qantas to overseas visitors.
I think I need to write a song and post it to YouTube called Qantas Breaks my Heart! Seriously, how can they do this to their customers? I wonder if the money that they're saving is going towards a pointless migration from one mail platform to another? What a waste of time and money that is!
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